If you have any questions that you don’t feel have been addressed below, please get in contact with our Lottery Team by emailing firstname.lastname@example.org or by calling 01524 753247. The office is open Monday – Friday, 9am to 5pm.
FIGHT BACK Friday Lottery
You can view our full terms and conditions here.
You’ll receive in the post confirmation of your unique lottery numbers, along with confirmation of your first draw date. This may take up to 21 days. You may also receive a phone call from us to say thank you.
The draws are held every Friday, except when a Friday falls on a bank holiday. The draw will then be held on the next working day.
The Rollover Jackpot is a draw that you’ll automatically be entered into each Friday. The Rollover prize increases by £100 each week it isn’t won and if it reaches £5,000 one lucky player will be guaranteed to win that amount.
One entry in the lottery costs £1 a week. Most months consist of four weeks so it’s £4 per month to play. But some months consist of five weeks. Rather than changing your direct debit to £5 for those months, we simply divide £52 – the cost of playing every week for one year – into 12 equal monthly payments of £4.34.
Winners are notified by post, but should you wish to check the draw results, you check them here or call our lottery helpline on 01524 753247.
When we send you a letter confirming your win, we will automatically include your winner’s cheque so there is no need to claim your prize!
Please contact the Lottery Office helpline with details of your complaint. You can email the office at email@example.com or telephone on 01524 753247 (Monday to Friday, 9am – 5pm). We will aim to reply as soon as possible, but normally within five working days.
You can find details about our full complaints and disputes procedure here.